Terms of use
Last updated: 10 July 2026
Provider: Matthias Bregenzer, In der Ziegelei 4, 55566 Bad Sobernheim, Germany
1. Service
RemoteGuard lets you manage TTLock-compatible Bluetooth locks and grant time-limited access rights to other people. Lock owners are people who own or manage a lock; keyholders are people to whom a lock owner grants time-limited access. Remotely locking and unlocking real locks requires an active subscription and only works when a lock owner’s device is within Bluetooth range of the lock and the action is confirmed in the open app. A demo lock is available for free.
2. Your responsibility
You are responsible for managing only locks you are entitled to, and for granting access only to people you trust. Keep your login and any invitation codes confidential. Any misuse, in particular gaining or granting access without authorisation, is prohibited.
3. Availability
Operating locks depends on factors such as Bluetooth range, the device, its battery and the network connection. We provide the service with reasonable care but cannot guarantee uninterrupted availability. RemoteGuard is an aid for controlling compatible locks and does not replace a mechanical safeguard.
4. Community rules (chat)
The in-app chat must be used respectfully. Insults, harassment and unlawful content are prohibited; messages can be reported and users blocked. We do not routinely monitor chat content. We review content only when it is reported and may restrict access in the event of serious or repeated breaches. We will explain a material moderation decision to affected users unless this is not permitted or would compromise security. If you believe a decision is incorrect, contact us at [email protected] for a review.
5. Subscription, prices and cancellation
Remotely locking and unlocking real locks requires a paid subscription. Prices, billing period, renewal and cancellation terms are shown before you subscribe, in the app or in the relevant app store. The subscription renews under the terms shown there until you cancel it. If you subscribe through the Apple App Store or Google Play, payment, subscription management and cancellation are handled by the relevant store, and its terms also apply.
6. Right of withdrawal
If you are a consumer, you generally have a statutory right of withdrawal where applicable. For digital services, this right may expire if you expressly agree that we begin providing the service before the withdrawal period ends and you confirm that you thereby lose your right of withdrawal. For purchases through an app store, the store handles the technical purchase, cancellation and refund process under its own terms. Your mandatory statutory consumer rights remain unaffected.
7. Liability
We are liable without limitation for intent and gross negligence, and for death, personal injury or damage to health. In the case of slight negligence we are liable only for the breach of a material contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely), and limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected. You remain responsible for safeguarding your property and for arranging emergency access.
8. Changes to these terms
We may update these terms and the app where this is necessary for security, legal compliance, technical reasons or to adapt to changes in the service, provided this is reasonable for you. Changes beyond what is necessary to keep the app compliant will not create additional costs for you and will be communicated clearly. If a change materially impairs access to or use of the digital service, we will inform you in advance on a durable medium about the change, its timing and your statutory rights, including any right to terminate. The current version is always available on this page.
9. Applicable law
German law applies. Mandatory consumer-protection provisions of your country of residence remain unaffected.
10. Consumer dispute resolution
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
11. Final provisions
If any provision of these terms is or becomes invalid, the validity of the remaining provisions is unaffected.